Maintenance Service can be further divided into Default Service and Subscription Service:
- Default Servicer
- 1-year Default Service will be offered to customers or partners automatically once the product is signed, which means that no extra fee needs to be paid for the first-year Maintenance Service.
- Subscription Service
- When the first-year Default Service expires, customers and partners can renew the maintenance service in the unit of year by paying related fees for the next year(s). It can also be purchased the moment when the product is bought.
Maintenance Service contains Email Support, Telephone Support, Remote Assistance and Software Upgrade.
The detailed information is listed as below:
|Email Support||24 hours|
|Telephone Support||5x8 hours, respond in 30 minutes|
|Remote Assistance||5x8 hours, respond in 2 hours|
Installation & Deployment Service - detailed information is listed as below:
|Service Name||Service Content|
|AnyBackup Installation & Deployment Service||environment & requirement investigation, installation, job & police deployment, user maintenance training, acceptance report|
|AnyShare Installation & Deployment Service||requirements & solution investigation, installation, origination structure and permission deployment, administrator maintenance training, acceptance report|
Post-sales service is dedicated to quickly solve complex problems when you use EISOO products. An onsite service expert will be assigned to the spot to investigate thoroughly your environment and trouble-shoot the problem directly, and then propose the solution and professional suggestion to you.