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Maintenance Service mainly provides remote support through telephone, e-mail and Internet, aiming to solve the questions and problems on product usage caused by the product or the IT environment.
Maintenance Service can be further divided into Default Service and Subscription Service:
Default Servicer
1-year Default Service will be offered to customers or partners automatically once the product is signed, which means that no extra fee needs to be paid for the first-year Maintenance Service.
Subscription Service
When the first-year Default Service expires, customers and partners can renew the maintenance service in the unit of year by paying related fees for the next year(s). It can also be purchased the moment when the product is bought.

Service Content
Maintenance Service contains Email Support, Telephone Support, Remote Assistance and Software Upgrade.
The detailed information is listed as below:

SUPPORT RESPONSE
Email Support 24 hours
Telephone Support 5x8 hours, respond in 30 minutes
Remote Assistance 5x8 hours, respond in 2 hours
Software Upgrade Online
Onsite Service mainly provides targeted spot services using progressive management and rich experience. It includes installation & deployment and post-sales service. EISOO service team is responsible for making customized onsite service solution and then one service expert will be assigned to the spot to provide software deployment, training and post-sales service based on your request.

Service Content
Installation & Deployment Service - detailed information is listed as below:

Service Name Service Content
AnyBackup Installation & Deployment Service environment & requirement investigation, installation, job & police deployment, user maintenance training, acceptance report
AnyShare Installation & Deployment Service requirements & solution investigation, installation, origination structure and permission deployment, administrator maintenance training, acceptance report

Post-sales service is dedicated to quickly solve complex problems when you use EISOO products. An onsite service expert will be assigned to the spot to investigate thoroughly your environment and trouble-shoot the problem directly, and then propose the solution and professional suggestion to you.

AnySupport
EISOO AnySupport provides proactive, professional and excellent service for our overseas customers and partners, through the ways of website visits, email support, telephone support, remote assistance, software upgrade and onsite service.
WHY EISOO
Strong Technical Support in Data Protection and Management Fields

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